Shipping policy

At SROTH, we’re committed to delivering your orders as swiftly and smoothly as possible. All our products are shipped directly from our trusted production partners through third-party logistics services. Here’s everything you need to know about our shipping process:

1. Order Processing & Delivery Timelines

  • All orders are processed within 2 - 4 business days after confirmation.

  • Delivery times typically range from 4 -10 business days, depending on your location and the shipping method.

  • Estimated Delivery Dates (EDDs) are approximate and can vary due to courier operations, regional disruptions, or other unforeseen delays.

  • Orders may be shipped via surface or air, based on delivery location and order weight.

2. Delivery Attempts & Re-attempts

  • Most courier partners make up to three delivery attempts. However, some may attempt delivery only once.

  • If a delivery attempt fails and no further attempts are made, please contact us within 24 hours of the first attempt with:

    • Your Order ID

    • Tracking/AWB number

    • A brief description or screenshot of your communication with the customer or courier

  • Re-attempts are not guaranteed and are subject to courier company policies.

3. Address Accuracy & Delivery Area Issues

  • Please ensure your shipping address is complete and accurate, including:

    • House/Flat number

    • Street name

    • Area/Locality

    • City, State, and Pincode

    • A nearby landmark and active contact number

  • Orders marked as ODA (Out of Delivery Area) or Entry Restricted may require self-pickup from the nearest courier hub. Failure to collect the parcel within the window may lead to order return (RTO) without refund of shipping charges.

4. RTO (Return to Origin) Orders

  • If your order is returned due to failed delivery attempts, incorrect address, or non-collection, it will be marked as RTO.

  • Returned products are stored for up to 30 days, during which you can choose to reship them at your own expense.

  • If unclaimed after 30 days, the item may be responsibly discarded or donated.

5. Lost Shipments

  • If an order is officially marked as lost in transit by the courier, we will issue a full refund or replacement after verification.

  • Please allow 7–9 business days for courier confirmation in such cases.

6. Damaged or Tampered Deliveries

  • If your package arrives damaged, tampered, or open, please refuse the delivery and notify us immediately.

  • Always inspect the parcel before accepting it. Courier partners only process damage claims if negative remarks are mentioned during delivery (on the POD copy).

  • Any damage disputes must be raised within 48 hours of delivery, along with an unboxing video.

7. Disputes & Exceptions

  • For disputes regarding:

    • Fake delivery claims – notify us within 24 hours

    • Product missing in delivery (COD orders) – provide photos of the received parcel and label within 3 days

  • Reverse pickup services are limited. In case of issues like empty or incorrect returns, resolution support is not guaranteed.

8. Additional Notes

  • We are not liable for delivery delays, misbehaviour by courier staff, or any service issues caused by third-party logistics.

  • Cash on Delivery (COD) fees are non-refundable if a package is returned or delivery fails.

We appreciate your patience and understanding. If you face any delivery-related concerns, please contact us at WhatsApp (+919037190038) within the stated timeframes so we can assist you promptly.