Refund policy

At SROTH, we strive to deliver premium-quality products and a seamless shopping experience. However, if something doesn't go as planned, we’re here to help. Please review our return and exchange policy below:

1. Damaged or Defective Products

If your order arrives with any damage or manufacturing defect, we truly apologize.

To be eligible for a replacement, please ensure the following:

  • You contact us within 5 days of delivery (contact can be found in the footer section of the website).

  • You share:

    • A clear unboxing video of the product.

    • Photos showing the defect and the original packaging (including the shipping label).

    • A visible photo of the product barcode/label, if applicable.

Without an unboxing video and supporting images, we may be unable to verify the issue and process a refund or replacement.

Note: Products damaged during opening with sharp objects (e.g., scissors or blades) are not eligible for refund or exchange unless damage during transit is clearly captured in the unboxing video. Also we only provide replacement and no refunds! 

2. Incorrect Size Ordered / Non-Defective Returns

We understand that sizing can sometimes be tricky, so we do offer exchanges for products ordered in the wrong size. However, refunds are not provided in such cases.

To initiate an exchange:

  • The product must be unused and in its original condition.

  • You must contact us within 5 days of delivery.

  • You will need to cover the cost of shipping the product back and placing a new order for the desired size.

Please note:
We do not accept exchanges for requests involving a different colour or design, or for any product without a valid reason or outside the eligible exchange window.

We strongly encourage checking our size chart before placing your order to ensure a perfect fit.

3. Lost Shipments

In rare cases where an order is lost during shipping, a full refund or replacement will be issued after verification of the shipping status.

4. Colour Accuracy Disclaimer

Our garments are printed using high-quality digital printing methods. Please note:

  • Slight differences(5-10%) may occur between the colours displayed on screen and the actual product due to variations in screen settings, lighting and print processes. Also slight changes in the print designs can also happen. 

  • We do not offer replacements for colour discrepancies unless the print is clearly faulty.

5. Undelivered / Returned Orders (RTO)

If your order is undelivered after multiple delivery attempts and is returned to our fulfilment center:

  • You will be notified once the product is back in our facility.

  • You can request reshipment to the same or a different address within 30 days of return.

  • If not claimed within 30 days, the product will be donated or responsibly discarded.

6. Final Notes

  • Always inspect the packaging at the time of delivery. If the parcel looks damaged, mention it while signing for the package. This helps us claim courier damages.

  • For any return or exchange support, contact us at support@sroth.in or through WhatsApp number provided with your order ID and issue details.

SROTH stands for quality, and your satisfaction is our priority. While we rely on ethical on-demand production partners, we aim to keep our policies transparent and fair to all our customers.